What if I have further questions about the school?
Please contact the Main Office or email email@example.com
Can I meet with a member of the Senior Team without an appointment?
Yes, we have an open surgery for parents/carers every Wednesday from 8.00am – 8.30am where you can talk to a member of the Senior Leadership Team.
How can I join the Parents’ Discussion Group?
You should email firstname.lastname@example.org. The Parents’ Discussion Group meets once a term for informal discussion and presentations on a range of topics – homework, assessments and progress reports, access to information, the curriculum, new initiatives, etc.
My personal data has changed – who do I notify at the school?
You should contact the Main Office at the school – 01206 303511
How can I arrange to meet the Executive Principal?
You can either email the Associate Head of School – email@example.com or contact his Personal Assistant, Mrs Miriam Smith – firstname.lastname@example.org to arrange a meeting.
How does the late bus work?
Students need to buy a late bus ticket from Student Reception either before school, or at break or lunchtime.
How often are school reports sent out?
Progress Reports are issued 3 times a year at the end of each term. We also have at least one scheduled opportunity a year for you to meet with your son/daughter’s subject teachers. However, if you wish to discuss your child’s progress then you can contact the subject teacher at any time; you do not need to wait for the Progress Report or a Parents’ Evening.
Who should I contact if I believe my son / daughter is unhappy at school?
Your first point of contact should be your child’s Form Tutor.
Can I view data on my child online?
Yes, Go4Schools can be accessed from http://www.colne.essex.sch.uk/parental-portal/
Who is responsible for Learning Support?
All queries can be directed to the administration assistant for Learning Support: email@example.com
Who are the ‘leaders’ of the school?
The school uses a model of devolved leadership with approximately 40 staff taking a leadership responsibility. Most of these staff have delegated responsibilities, manage their own budgets and make decisions around how their budgets are going to be spent. For instance, a Head of Subject decides on courses, purchase of resources including text books and all other associated departmental costs.
How do I email a member of staff?
You can email any member of staff using (first initial)firstname.lastname@example.org
How do I arrange to meet a Subject Leader?
Your best method of contact is via email or telephone to the Main Office – 01206 303511
Who do I speak to about any matter relating to progress?
The first person to contact about a subject related matter is your child’s subject teacher. However, if the query is more complex you may wish to contact the Subject Leader. Your child’s Form Tutor will be able to answer general queries but more specific issues should be dealt with by the subject teacher or subject leader.
Who do I speak to if I have general concerns about my child in school or information that I feel the school should know about?
The first point of contact should always be your child’s Form Tutor as he/she sees them daily and they have a good overview of your child in school.
How do I check my child’s percentage attendance?
You can keep track of your child’s attendance record on Go4Schools. The school target for attendance is 96%.
Who do I contact if my son / daughter is not going to be in school?
Please see the Absence page in the top menu.
Note to Parents and carers on communication with the School
Maintaining strong school communication is important for all our children to succeed and we are always grateful to parents/carers for the positive way they approach the school and college.
However, it has become apparent that at times some parents/carers from the same family have conflicting views on their children. This puts the school and college in a difficult position. Sadly, we do not have the expertise to offer mediation to parents/carers and we certainly cannot join ‘sides’. It would be useful if these parents/carers could form a ‘corporate view’ so that we can quickly and efficiently communicate without the child/ren becoming adversely affected.
We have also had a handful of parents/carers who believe that they should be able to bypass the school systems/polices if they ‘shout loudly enough’. Sadly, this is not permitted and even if threats are made to staff, policies and practices will not be changed.
We do hope that this minority who threaten us with the Local Authority, MP, OFSTED, Secretary of State etc, recognise that these threats are unhelpful.
Our school, like most across the country, does have a policy for dealing with vexatious or unreasonable persistent complaints, which is available on our website in the policies section.
This will be used if any member of staff feels threatened, bullied or victimised by any parent/carer or other.
If parents/carers have a genuine view, the only way to tackle this is through open and positive communication. Should the need arise, we ask that parents/carers consider our complaints policy in a positive manner.